Transforming Challenges into
Opportunities
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Each of these obstacles served to be a catalyst for innovation and skill enhancement, showcasing my adaptability and effective problem solving abilities to deliver exceptional results.
Crisis Phone Stipend Tracking Solution
Challenge:
The organization faced challenges in compensating crisis phone operators for after-hours calls and texts due to the absence of a tracking mechanism.
Opportunity:
Developed and implemented a logging system on the crisis phone, enabling operators to record call/text details, facilitating accurate time tracking for compensation purposes at the end of each pay cycle.
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